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Support

We provide technical and business support to users of SAP ERP and BI systems. Our service is of high quality with a good return on investment ratio.
As a certified SAP partner, we are a regional SAP service partner of numerous companies in Europe.

Support package is fully customized to the needs of each customer through a combination of the following elements:

  • Unplanned activities support (Incident management) – repair of critical business processes and transactions in the production system
  • Planned activities support (Problem solving) – preventive, corrective and adaptive support
  • Proactive support
  • Reactive support
  • Off-site support
  • On-site support
  • Time option - from work day/work time to 24/7
  • Dedicated consultants
  • Non-dedicated consultants
  • Response level according to priorities

Proactive support

  • EarlyWatch Alert
  • Regular monitoring of SAP systems (error log and dump analysis, backup check)
  • Proactive system corrections
  • Regular SAP note implementation
  • Regular SAP kernel update
  • Regular SAProuter certificate update
  • Proactive system improvement suggestions

Global presence

We are supporting customers worldwide with focus to South east Europe and EU countries (DACH).

Languages

  • Croatian
  • English
  • German

Supported areas are

ERP (ECC and S/4 HANA)

  • Finance, cost management and profitability analysis - FI/CO
  • Human resources – HCM
  • Supply chain
    • Sales, marketing and distribution SD
    • Sourcing, procurement and material management – MM, EWM
    • Production – PP
    • Quality management – QM
  • Plant maintenance – PM
  • Technologies – BC

BI (BW, BW/4 HANA, SAC, BPC)

  • Data warehouse
  • Data analytics 
  • Reporting
  • Planning
  • Predictive analysis

You need more information?

Contact us for support!