Support
We provide technical and business support to users of SAP ERP and BI systems. Our service is of high quality with a good return on investment ratio.
As a certified SAP partner, we are a regional SAP service partner of numerous companies in Europe.
Support package is fully customized to the needs of each customer through a combination of the following elements:
- Unplanned activities support (Incident management) – repair of critical business processes and transactions in the production system
- Planned activities support (Problem solving) – preventive, corrective and adaptive support
- Proactive support
- Reactive support
- Off-site support
- On-site support
- Time option - from work day/work time to 24/7
- Dedicated consultants
- Non-dedicated consultants
- Response level according to priorities
Proactive support
- EarlyWatch Alert
- Regular monitoring of SAP systems (error log and dump analysis, backup check)
- Proactive system corrections
- Regular SAP note implementation
- Regular SAP kernel update
- Regular SAProuter certificate update
- Proactive system improvement suggestions
Global presence
We are supporting customers worldwide with focus to South East Europe (SEE) and EU countries (DACH).
Languages
- Croatian
- English
- German
Supported areas are
ERP (ECC and S/4 HANA)
- Finance, cost management and profitability analysis - FI/CO
- Human resources – HCM
- Supply chain
- Sales, marketing and distribution SD
- Sourcing, procurement and material management – MM, EWM
- Production – PP
- Quality management – QM
- Plant maintenance – PM
- Technologies – BC
BI (BW, BW/4 HANA, SAC, BPC)
- Data warehouse
- Data analytics
- Reporting
- Planning
- Predictive analysis
